CANCElLATION POLICY

We understand that special circumstances are unavoidable and a cancellation may be necessary. If you find yourself unable to keep your appointment, we require at least 24 hours notice. All cancellations must be done online through VAGARO booking or by phone. Cancellations through email or social media will NOT be valid. Clients who do not honour their appointments may be charged a cancellation fee as follows

• 24 hours notice : Service(s) may be cancelled without charge

• Failure to show: The entire service(s) will be charged

• Cancellation under 24 hours notice: Service(s) subject to a charge up to the full amount of the service(s)

• More than 15min late may result in having to reschedule your service(s) or result in only receiving half of your booked service(s) with subject to a charge for the full service(s) booked.

  This courtesy enables the availability to schedule another client and maintains a higher availability of services for you as well as others.

Card on file

All Clients will be asked to place a card on file when reserving an appointment. You’re card will not be charged unless you violate the terms of the cancellation policy.

Haircolour terms and agreement

Colouring products/grams are not included in the prices displayed.